Shipping policy
Thank you for visiting and shopping at neobeam.net. Following are the terms and conditions that constitute our Shipping Policy.
SHIPPING POLICY
Shipment processing time
All orders are processed within 4-9 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates*
Shipping charges for your order will be calculated and displayed at checkout.
Free Insured premium shipping with tracking number: 4-9 Business Days
Delivery delays can occasionally occur. *WE DO NOT GUARANTEE SHIPPING TIMES.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Neobeam.net is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If a package is returned to us due to unpaid customs, taxes or return to sender, we will refund the cost of the product and retain the shipping charges. We will allow one free resend if the package was returned to sender however, if it gets sent back to us the second time, we will retain the shipping fee incurred. For a 3rd attempt, an invoice will be sent with the shipping price. (Applies to international and domestic orders)
Damages
If you receive damaged merchandise, please take a picture and contact us on our contact page right away. We will only replace damaged goods within 24 hours of a ‘Delivered’ status.
Lost items terms
What are lost items?
If the tracking status is not "delivered" and at least 35 days have passed since the order was placed. Please contact our protection team on our contact page after 35 days have passed since the order was placed.
If the address is incorrect.
Sometimes a package cannot be delivered due to a wrong address. In this case the package will be returned to NeoBeam. In this case the package is not lost, please contact the TheMiniBank customer support.
If only part of the order was delivered
If an item is missing in an undamaged package, please contact the customer support of TheMiniBank.
If your order got stuck in customs.
It is not a protected case if the shipment gets stuck in customs. Here you pay the customs fees to receive your package.
When an order is shown as "unfulfilled".
Please contact us on our contact page for this purpose.
If the order is shown as "delivered" but has not yet been delivered.
Please wait 5 business days after the last update to open a case.
Stolen Item Terms
If the status is "delivered" but the package is not here / has been stolen we need a police report including the following: I have ordered a package from NeoBeam and have purchased a shipping protection from TheMiniBank, this department needs the police report. From the status “delivered” the police report has to be provided within 14 days to our staff.
Then you can open a case and send us the report and your order number.
A falsified police report can and will result in legal consequences.
If a package is marked as "delivered" but has not actually arrived and there is no evidence that it has been stolen, please wait 5 days after the "delivery date", but no longer than 14 days, to ensure that it has not been misdelivered or found by anyone.
If a delivery was made to a wrong address.
If the delivery address in the checkout at NeoBeam was entered correctly but the package was delivered to a wrong address you can open a case. If you (customer) have entered your address incorrectly in the checkout and therefore the package has not arrived, you cannot receive a refund, as the goods are "lost" for NeoBeam in this sense.
Damaged Item Terms
When a product arrives damaged.
We replace the items for you if they are defective or damaged. Please send a picture of the defective or damaged item within 24 hours after delivery on our contact page for inspection.
Insured premium shipping with tracking number
Our "Insured premium shipping with tracking number" only comes into effect if your package has been stolen and therefore does not arrive or if your products arrive damaged. If you (customer) have entered the wrong address in the checkout of NeoBeam, this delivery insurance does not apply and therefore no refund can be made in this case either.